What steps could the company take to leverage the transactional data that is collected by the information systems outlined in the case to help make managerial and strategic decisions for the company?
The web site allows customer to access its products 24 hours a day, 7 days a week in a simple way.
The benefits are many and Grocery Gateway is already seeing some of these benefits such as the optimization of delivery routes which result in better customer satisfaction and cost savings.
More Essay Examples on Logistics Rubric It also allows for decisions around become more efficient in routing and deliveries from analyzing the data and in turn can lead to strategic level decisions around deliveries and even web site strategies and changes.
The types of analysis include: What challenges do you think will exist in facilitating such integration? How does the business process affect the customer experience? The other major challenge is that the project of integrating business processes is very large.
Also, people who are physically challenged and find shopping difficult, or those who do not own a car can find this service beneficial. Some business improvements experienced by Grocery Gateway include reduced delivery time by 14 percent, and increasing the stops per hour for delivery trucks by Answers will vary and could include a number of different kinds of information systems.
There are numerous benefits Grocery Gateway could offer its members including additional discounts for frequent shopping, menu planning, foods tailored to specific dietary needs only available to Grocery Gateway members, a Grocery Gateway calendar featuring Grocery Gateway coupons and only available for sale to Grocery Gateway members, and even recipes and online cooking tips for different kinds of foods.
There needs to be a great deal of integration of the systems as not only do the products that customers are ordering need to be available for delivery, the time windows that customers request deliveries in must be integrated not only into the delivery schedule but also the routing.
Grocery Gateways customers are generally busy people with not enough time on their hands want an easier and quicker way of doing their chores.
Comment on the need for integration between the various types of information systems at Grocery Gateway.
Some key metrics might be: They have also improved the ordering processes and delivery mechanisms, and gained a solid and repeating customer base. The company can start to use different types of analysis on the data to help them make analytical and strategic decisions for the company.
What other kinds of information systems could be used by Grocery Gateway to improve its business processes? Besides supporting online merchandising, single item picking, home delivery operations, and customer service it also allows them to use the web site to retain customers.
Identify a few key metrics that Grocery Gateway marketing executives might want to monitor.Grocery Gateway: Customer Delivery Operations Background: Grocery Gateway was founded inby Bill Ni Nardo.
InGrocery Gateway was Canada’s largest direct online grocer, providing a selection of 6, items from the mi-centre.com website. Marketing Plan Executive Summary Dominique Van Voorhis, the vice-president of industrial engineering and operations systems for Grocery Gateway has been asked to make recommendations aimed at improving delivery operations at the weekly management meeting in seven days.
Grocery Gateway: Customer Delivery Operations Case Solution,Grocery Gateway: Customer Delivery Operations Case Analysis, Grocery Gateway: Customer Delivery Operations Case Study Solution, As Canada's largest direct online grocer Grocery Gateway provided home delivery of aboutcustomers in the Greater Toronto Area, which covers an are.
Order high quality fresh foods, grocery and household items online for delivery to your door. Serving the GTA for 15+ years The Grocery Gateway website is WCAG Level A.
Grocery Gateway Essay Grocery Gateway: Customer Delivery Operations Background: Grocery Gateway was founded inby Bill Ni Nardo.
InGrocery Gateway was Canada’s largest direct online grocer, providing a selection of 6, items from the. Problem Statement Grocery Gateway would like to increase their deliveries from to 4 per hour.
Dominique Van Voorhis, vice president of industrial engineering and operations systems, must provide recommendations for improving and optimizing the delivery operations.Download